Shipping & Return Policies


Shipping

You will receive an automated confirmation email after you place your order.

You will receive an email with tracking information once your order ships. Local & Nationwide orders are couriered with DHL EXPRESS Courier Services.

Gauteng & Nationwide: Allow 2-4 Days for delivery.

 

Returns

We at Vault Clothing Company are devoted to quality. 

Items purchased online are eligible for return within 7 days of delivery. We do not offer refunds, but items may be returned for exchange or store credit.

To initiate your return, please email info@vaultclothingcompany.com referencing your order number and your reason for the return/exchange. Our team will get back to you within 1-2 business days.

Returned/exchanged items must be in original condition, unworn with original packaging and tags.

All products are checked at the Warehouse for any faults. However, if a customer receives an item not in the original state please do contact us.

GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE NOT OF SATISFACTORY QUALITY, FIT FOR PURPOSE OR AS DESCRIBED. PLEASE NOTE THAT ITEMS WHICH ARE DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR; BY ACCIDENT; OR THROUGH MISUSE WILL NOT BE CONSIDERED FAULTY. IF YOUR ITEM IS FAULTY WHEN YOU RECEIVE IT, YOU CAN RETURN IT FOR A REFUND WITHIN 7 DAYS FROM THE DATE YOU RECEIVED IT.

Once we receive your return, a credit will be sent via email that can be used towards your next purchase online. Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer.